Privacy

PRIVACY NOTICE

 

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data and keep it safe.

 

1.WHO WE ARE AND WHAT WE DO

Intamarque is an award-winning British distributor of health, beauty, household, grocery and medicinal products. We’re based in Gloucestershire at the following address: Alexandra Way, Ashchurch, Tewkesbury GL20 8NB, and we can be contacted on 01684 274392.

 

2.THE FIRST POINT OF CONTACT FOR DATA PROTECTION

If you have any concerns or queries about our data protection procedures, please contact Charlotte Eden (Operations Manager) on 01684 270892, or Charlotte.eden@intamarque.com

 

3. WHY WE PROCESS DATA

 Intamarque has over 10 years’ experience and are passionate about providing the best possible service to our clients; our vision is to be the leading FMCG Distributor in the UK, providing service excellence and innovation for Distribution in the UK and Europe. We work closely with Brand Owners to grow their Brands providing excellent service using our in-house Team of Brand Managers.

It is important that Intamarque hold data relating to our Customers in order for us to continue to deliver an excellent service.

 

4.LEGAL BASES FOR PROCESSING YOUR DATA INCLUDING ANY EXPLANATION OF LEGITIMATE INTERESTS

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. Some of these reasons, set out below, are the bases we have for processing your personal data:

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

We need to collect and retain your contact details, so we can for example:

•       deliver our service, or

•       supply you with goods or

•       to enter into contract with you to supply us with goods or services

Legal obligations

If the law requires us to, we may need to collect and process your data.

For example, we are obliged to retain certain information for HMRC tax and accounting purposes or to comply with other legislative provisions

Legitimate interest

In particular circumstances, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we retain customer and supplier information for seven years, in order to maintain a good working relationship with these individuals.

We may also use your address details to send you direct marketing information by post or email, telling you about our latest offers and promotions that we think might interest you.

5.WHEN WE COLLECT DATA

Via our website: When you sign up as a new customer on the homepage of our website.

When you enter into a contract with us: Following a new enquiry from our website, or from a direct email from a new prospect to enquiries@intamarque.com we will call you to find out more about your business. Further to this discussion, we’ll then send you a form to log the details of your new account with us.

If you request a quote from us: We will only quote for work once you have completed our new account form.

When you have purchased from us: We will then update you via email and telephone regarding your order and issue you with an invoice and your order confirmation.

6.WHAT DATA WE COLLECT

•       Contact information including: name, address, phone number and email address

•       Bank details: to issue a credit note or a refund

•       Company information including: registered company name, number and address, last years’ turnover, how many employees you have on average and contact details and passport for the Director of the company.

•       Freight details (if applicable)

•       Documentation to confirm your identity, such as a utility bill from a registered address

•       Trade references

7.HOW WE USE YOUR PERSONAL DATA

We process your data for a variety of reasons. Each of these relate to the running of the company and giving our customers the best experience possible.

Below is an outline of reasons as to how we use your personal data:

•       To enable us to process customer orders and deliver these to the correct addresses

•       We hold address information in order for us to carry out pre-arranged Customer Site Visits

•       To enable us to send invoices and other correspondence to keep our Customers updated with news on their orders.

•       Your bank details will only be used when requesting a credit note / refund

•       Your information will never be handed to any third party and is held within a secure CRM system

•       We hold your telephone number and email address so that we can contact you regarding the offers and promotions that we think you might be interested in, based on our dealings with you

8.HOW LONG WE KEEP YOUR PERSONAL DATA

Whenever we collect or process your personal data, we only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will be deleted completely. Some examples of our data retention periods:

Purchases and Services

When you place an order, we keep the personal data you give us for 7 years so that we can comply with our legal and contractual obligations and retain a good relationship with you should you need any further product or services have any future queries.

We are also obliged to retain certain transactional information for 7 years to satisfy accounting rules.

Where applicable, the Medicines and Healthcare products Regulatory Agency (MHRA) requires us to retain your data for 5 years.

Suppliers

For individuals who are supplying us with products or services we retain your personal information for a period of 7 years so that we can, if necessary, contact you again and continue our business relationship with you.

9.HOW WE KEEP YOUR DATA SAFE

We are aware of the need to maintain the correct and highest-level security when processing your personal information. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.

We take the following steps to maintain the security of your personal information:

•       We keep all of your information in systems that are secure,

•       We limit access to your personal information to those who have a genuine business need to know it.

•       We have password protected systems

•       We maintain firewalls and anti-virus software

•       Any data which is accessed off site or on a mobile device is kept locked when not in use and never left unattended.

Any documentation retained in paper form or kept in our offices is locked away in filing cabinets. We operate a clear desk policy, have CCTV and the building also has an intruder alarm.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

10.WHO WE SHARE YOUR DATA WITH

We sometimes share your personal data with trusted third parties which act only on our instruction (known as “data processors”).

Data processors might be, for example, our 3rd party accounting apps or subcontractors or delivery drivers or those companies who store data for us:

Where we share information with these companies or individuals we make sure that they also keep your data secure and that they also protect your rights. To this end, we make sure that:

•       We provide only the information they need to perform their specific services.

•       They may only use your data for the exact purposes we specify in our contract with them or where their terms and conditions of processing contain the correct data processor clauses under GDPR

•       If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

We sometimes also share your data with third parties for their own purposes (“joint controllers”) e.g. HMRC, accountants, legal advisors.

We will only do this in very specific circumstances, for example:

•       With your consent

•       Where we have a contract in place with the other party

•       Where we are obliged to share the information for legal reasons

11.WHERE YOUR DATA IS PROCESSED

From time to time we may pass personal data such as your name and email address to other services that we use to send out communications (both electronic and print).

However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).

For our customers outside of the EEA, they are not EU citizens and any email exchanges or other communication outside of the EEA are limited to those individuals and to emails or other communication contacting them.

12. YOUR RIGHTS AND WHO TO CONTACT

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal data

Rectification

The right to require us to correct any mistakes in your personal data

To be forgotten

The right to require us to delete your personal data, in certain situations

Restriction of processing

The right to require us to restrict processing of your personal data, in certain circumstances e.g. if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party, in certain situations

To object

The right to object:

at any time to your personal data being processed for direct marketing (including profiling);

in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

If you would like to exercise any of those rights, please contact Charlotte Eden on (01684) 270892 or via email Charlotte.eden@intamarque.com

OTHER RIGHTS

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. You can do this by contacting gdpr@intamarque.com
 

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We will then stop processing your information unless we believe we have a legitimate overriding reason to continue processing.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We will always comply with your request. To ask us to stop direct marketing please email us at gdpr@intamarque.com

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

For us to check your identity please:

•       Let us have enough information to identify you (e.g. your full name, address and Customer number);

•       Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

•       Let us know what right you want to exercise and the information to which your request relates.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act on your behalf.

If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to contact the ICO

We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data.

You can contact them by calling 0303 123 1113 (local rate) or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

You also have the right to take to seek a judicial remedy.

UPDATES TO THIS PRIVACY NOTICE

From time to time we will make changes to this Privacy Notice, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Notice. This privacy notice was last updated on 24 May 2018.